We accept Visa, MasterCard, American Express and regular debit cards. All transactions will be in Euro (€), VAT included.
We aim to dispatch the stocked items in 3-5 open days after the confirmation of your purchase.
Concerning multiple orders among pre-order and stock item(s) : if you cannot wait until pre-order delivery schedule to receive stock item(s), you have to place separate orders.
Important information for customers from outside EU countries : If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.
RETURNS & EXCHANGES
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund, except for goods on sale (SALE tag) that are final. Goods must be returned within 14 days of dispatch. We ask that you return the goods unused. We request that you please enclose the invoice supplied with your delivery. Please contact us before you do. Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
Exchanges and refunds are not available on discounted items.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
We will not divulge your email, postal address or telephone number. We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not pass on your e-mail address to any other company.
We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur.
For further information and special inquiries, please contact us.